Explore your Local Presence with the “Local Profile” tab

Local/Facilities Profile View

 

Plant Vignette:

• Stars: The star rating for each of your establishments.

• Establishment Name: This will also serve as the name of your establishment, and will be displayed online.

• Address (Visible or Not): Your address will be displayed, but you have the option of hiding it.

• Connected Platforms: Connection statuses are only managed by Google and Facebook platforms.

• Activated Features: All site-related features will be activated or available.

• Percentage of Info Completed: Displays the number of information completed in the profile with a percentage.

• Please Note 💡: When a new establishment is created, a “New” banner will be displayed on its profile, drawing attention to this new feature.

Search Bar and Filters:

• Search: You can search using either the name of the establishment, or the city where the establishment you wish to find is located.
• Filters: You can filter your establishments using various options, such as status (open/closed), pending suggestions, connected/unconnected platforms and licenses.
• Order: The “Order” button lets you sort your establishments according to various information you want to prioritize, such as alphabetical order, creation date, completion level or average review rating.
• View: You can choose between two visual presentations: as a grid (thumbnails) or as a list.

   

Local/Facilities Profile View

The purpose of the “Listings” section is to synchronize the Google listing information of your establishments on over 50 different platforms, including the major search engines as well as your company's social networks. 

In this way, the Listings tab gives you a detailed view of the status of synchronization with these platforms.

View by Directories or Establishment:

You can change the view to show the status of synchronization by platform (directory) or by establishment (establishments).

Data Summary:

You can view your number of establishments, as well as the total of synchronized records, the platforms already coordinated and those currently being synchronized.

Search Bar and Filters:

The “Search” button lets you easily locate a specific platform or establishment for which you want to check the synchronization status. What is more, the 'Status' button is also at your disposal to sort platforms according to three distinct statuses: synchronized, currently being synchronized and not synchronized.

Listings Overview: 

Here is a list of your Platforms/Facilities. If you select the “Directories” category view, you will find a count of listings in the “Details” section, including the number synchronized as well as those in progress.

When you select the “Establishment” view, the “Details” section shows the number of platforms associated with each of your establishments. You will also find the number of synchronizations already performed and those currently in progress.

Please Note 💡: If synchronization does not take place after several weeks, the category may not be accessible to the editor.

Local Profile Overview

When viewing your establishments' local profiles, you will discover a range of key information, listed below:

Connected Platforms:  

Once your Google and Facebook accounts are linked, they will appear in white with the words “Connected”. On the other hand, if you are not connected, 'Connected' in blue will be displayed.

Average Score and Response Rate :

You can consult the average rating of the selected establishment, which gives you a quick indication of overall customer satisfaction. You also have access to your response rate, which indicates the commitment of your customers but also the credibility of your company. 

Key Information :

You will have access to the name of the establishment and its address, with the option of making it public or private. In addition, you will be able to see the company logo, as well as its “open” or “closed” status.

Completion Score:

The completion score is a useful indicator for measuring the percentage of completion of your profile. If your profile is incomplete, it also alerts you to missing information or information that could be added to increase your visibility. 

Activated Features : 

You will see the various features activated, such as listings, messaging, reputation, campaigns and the social pane. When a feature is activated, it will be displayed in green with the word “Activated”. On the other hand, when a feature is not activated, it will appear in blue.

Plant Description/Attributes:

• Description 

In this section, you can provide a brief description of your establishment. Take the time to highlight your services and products, as well as your company's values. 

• Attributes

This section is specifically designed to describe your establishment in greater detail. Completing this section will enable users to quickly find important information about you. 

By combining the description and attributes, you give precise details about your establishment and help users find out more about you. 

Media:

Use this section to present your company visually, show off your products or services, and capture users' attention. You can add a variety of visuals here, such as photos and videos (e.g., images of the interior and exterior of your premises), images of your products, advertisements, etc.

Categories and Services:

• Categories 

Describe your core business with categories. The choice of your categories not only helps your users to better understand the type of products or services you offer, but also helps Google to better index you according to what users are looking for. 

There are 3 types of category: 

1. Main Category: represents the general classification of your company.
2. Secondary Category: represents a more specific category for your company, which is complementary to the main category.
3. Facebook Category: general classification of your Facebook page 

• Services  

Google offers services based on your categories. Use the “Services” section to detail your offers. Customize them by adding your descriptions and prices to better inform your users.

• Service Areas 

Indicate the geographical locations where you provide your products or services in this section. If you are a local business, this will be useful for delimiting your geographical area. 

Schedules:

All your schedules are recorded, whether they are main schedules, exceptional schedules or even secondary schedules. Schedules provide useful information about your company, “exceptional schedules” show information about special times, such as public holidays, vacations… and “secondary schedules” indicate particular time slots during which your company offers specific services or activities. 

Fill in these 3 categories to help your customers plan their times to visit your company. 

Additional Information:

The “Additional information” section allows you to provide customers with additional, useful details. Add additional information such as, your contacts, links attached to your profile and connected platforms.

Frequently Asked Questions:

In the “Frequently asked questions” section, you will find the most frequently asked questions, allowing you to save time by answering the most common questions. You can also view the number of unanswered questions and the total number of questions asked.

How Do I Add a New Establishment Imported from Your Google Account?

The “New establishment” button lets you add new establishments to the platform in a quick and organized way. Click on “New location” to connect your locations from one or more Google Accounts.

Add a Google Account: connects a Google business listing directly to the platform and imports its content. Connect to your Google account by clicking on the “add a Google account” button. 

 

1. Import from Google

• Log in to your account to access your Google company profile
• Choose from the list the location(s) you want to add/connect
• Confirm selection

1. Complete your Business:

• Select establishments to complete
• Click on the continue button

1. Filters: 

• Search: You can optimize your schedule by carrying out a targeted search for the establishments you wish to select using the “Search” filter.
• Google Status: to be completed
• Google Account: You can search for the various Google accounts associated with your locations. 

1. Fill in the required fields (address, description, category) 
2. Once the updates have been made, you will be redirected to the home page.  

 

How Do I Edit Several Establishments at Once?

The “edit an establishment” function allows you to quickly and easily reproduce one of your existing establishments to create a new one. When you modify an establishment, all previously saved information, settings, and configurations are automatically copied to the new establishment. You can then make specific changes to the new establishment without affecting the original.

1. Select the Establishments to Be Modified 

To begin, go to your local profile section with all your active sites. Check the box at the top left of each profile you wish to modify, or click on the “select all” button which appears at the bottom of the page once you have clicked on a profile. You can choose one establishment at a time, or select several in succession by checking them one after the other.

1. Access the Edit Feature  

Once you have selected the establishments you would like to work with, the “Edit” feature will automatically appear in the bottom right-hand corner. Click on this option to start the editing process.

1. Two Editing Options 

Once you have selected the “Edit” button, you will see two distinct options: “New content” and “Import from an establishment”. These choices are accompanied by the number of establishments you have decided to duplicate. 

1. Edit with “New”

When editing establishments, you can select the fields you want to edit and insert them into the new establishments you have selected. You can customize the following fields: opening hours, establishment description, categories, attributes, services, media and additional information.

1. Validate Changes 

Once you have successfully made your changes, a confirmation of changes will be displayed. It will highlight the edited information and indicate how many establishments are affected by the adjustments. This step gives you the opportunity to check that the desired changes have been applied to each new establishment. You can also delete items during the process.

1. Edit with “import from an establishment”

The process is similar to the process for creating new content, but in reverse. All the information for the selected establishment is already pre-filled. All you need to do is select the elements you want to keep, then proceed to the validation stage. This simplifies the process by allowing you to work from an already established base, saving you time and ensuring that important details are correct before finalizing.