--- title: How do I track my online reputation with Buzz? description: Learn how Buzz lets you track and analyze your reputation on your Google Business Profile --- [Skip to content](https://support.ubiweb.ca/en/support/how-do-i-track-my-online-reputation-with-buzz#main-content) - [English](https://support.ubiweb.ca/en/support/how-do-i-track-my-online-reputation-with-buzz) - [Français - Canada](https://support.ubiweb.ca/fr-ca/support/comment-suivre-ma-réputation-en-ligne-avec-buzz) English Show submenu for translations ![001\_UBI-Logo\_ALL-Final\_Standard\_Vertical\_RGB\_Black.png\]](https://support.ubiweb.ca/hs-fs/hubfs/001_UBI-Logo_ALL-Final_Standard_Vertical_RGB_Black.png?height=50&name=001_UBI-Logo_ALL-Final_Standard_Vertical_RGB_Black.png) Open main navigation Close main navigation - - [English](https://support.ubiweb.ca/en/support/how-do-i-track-my-online-reputation-with-buzz) - [Français - Canada](https://support.ubiweb.ca/fr-ca/support/comment-suivre-ma-réputation-en-ligne-avec-buzz) English Show submenu for translations - [Go to Ubiweb.ca](https://www.ubiweb.ca/) [Go to Ubiweb.ca](https://www.ubiweb.ca/) Hello, welcome to Ubiweb help center! - There are no suggestions because the search field is empty. 1. [Help Center](https://support.ubiweb.ca/en/support?hsLang=en) 2. [Buzz - Become the local reference](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en) 3. [Reputation](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#reputation) # How do I track my online reputation with Buzz? ## Learn how Buzz lets you track and analyze your reputation on your Google Business Profile The **Reputation module** allows you to **monitor your online reputation** by filtering reviews and responding to them from the same platform. Other **intuitive performance indicators** and **tracking charts** are available in the "**Dashboard**" module, allowing you to see the number of reviews left by customers, as well as those that have been processed. ### What types of data are available? The data provided represents the **statistics** of the platforms covered by Buzz, the list of which can be found HERE. In other words, we represent your average reputation across all platforms. ### Historical vs dynamic analysis The dashboard is accessible via the “**Dashboard**” module, “**Customer reviews**” tab. It consists of two sections: - **A block with historical performance indicators**: the data displayed corresponds to the accumulation of data since the creation of your accounts on the different platforms - **Detailed tables for a given period**: You will find the same **information** but this time **compiled for the period of your choice** and compared to previous periods. ![](https://support.ubiweb.ca/hubfs/Screenshot%202023-03-27%20at%209-08-12%20AM-png.png) ### The opinions collected **Social proof** is crucial for your customers, but it is also crucial for your **local search engine rankings**. It is therefore essential to collect positive reviews from your customers. The 'review collection' graph plots the **number of monthly reviews submitted by your customers.** For each indicator, you will find on the left a monthly breakdown of your performance and on the right merged data for the selected period ![](https://support.ubiweb.ca/hubfs/Screenshot%202023-03-27%20at%209-09-36%20AM-png.png) ### E-réputation The graph represents **the monthly distribution of customer reviews** posted on all platforms centralized by Buzz, with the exception of Facebook. The ratings given range from 1 to 5 and you will see them indicated in the dashboard as colored bubbles: - **Positive opinion**: score greater than or equal to 4. - **Neutral opinion**: rating given between 2.5 and 4.0 - **Negative opinion**: rating less than or equal to 2.5 **The score indicated** in the bubble corresponds to **the average of the reviews published** over a given month. **The chart on the right shows your average reputation** over the selected time period. ![](https://support.ubiweb.ca/hs-fs/hubfs/Screenshot%202023-03-27%20at%209-11-57%20AM-png.png?width=688&height=261&name=Screenshot%202023-03-27%20at%209-11-57%20AM-png.png) ### Review processing rate This indicator indicates the share of customer reviews **to which you have responded.** Responding to your customers is important in order to show prospects that they are the focus of your attention. It is also a criterion taken into account by search engines to position you in the results of a search. ![](https://support.ubiweb.ca/hubfs/Screenshot%202023-03-27%20at%209-14-55%20AM-png.png)   - [Buzz - Become the local reference](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#main-content) - [Your first connexion](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#your-first-connexion) - [Dasboard](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#dasboard) - [Echo](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#echo) - [Reputation](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#reputation) - [Reputation Booster](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#reputation-booster) - [Your Google My Business Profile](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#your-google-my-business-profile) - [Messaging (Coming Soon)](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#messaging-coming-soon) - [Tips (SEO, best practices...)](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#tips-seo-best-practices) - [Dilypse MVP 3](https://support.ubiweb.ca/en/support/dilypse-mvp-3?hsLang=en) - [Pay period](https://support.ubiweb.ca/en/support/pay-period?hsLang=en) [![Chill listening crop-3](https://support.ubiweb.ca/hs-fs/hubfs/Ubiweb-Logo-Nov-11-2022-06-49-36-2130-PM.png?width=108&height=24&name=Ubiweb-Logo-Nov-11-2022-06-49-36-2130-PM.png "Chill listening crop-3")](https://support.ubiweb.ca/knowledge?hsLang=en) Help Center Copyright © 2026, Ubiweb