How to manage my exceptional opening and closing dates with Buzz?

Discover how to indicate to your customers your exceptional opening and closing days!

You open on a holiday, you adapt your opening hours to a given date? Inform your customers from the Buzz interface.

When to indicate an exceptional day?

Exceptional hours are useful in 2 scenarios:

1. It is a holiday and you must therefore inform your customers of your possible opening hours. If you don't, Google will display an alert message on your Google My Business page

2. It is a day when you adapt the opening hours compared to the usual hours

Note that Google considers calendar holidays as exceptional days by default. It is likely that you will receive a reminder email from Google about this.

Special case of a closure over a long period

The exceptional dates are adapted for punctual closures. If you have to close your establishment for a longer period of time (vacations, works, confinement...) or even permanently, you can indicate it to your customers by following this procedure.

How to manage my exceptional dates?

Here is the procedure to follow to edit your exceptional opening and closing hours:

1. Go to the "Echo" menu.

2. Select the tab then "Establishment".

3. Select the submenu "Opening hours".

You will be able to manage the days of exceptional closures by accessing the "Exceptional days" (4) block.

Don't forget to click on "Save" in order to launch the synchronization with the platforms.

Please note: This procedure is common to all the platforms distributed by Buzz. Only the synchronization delay may vary.

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