--- title: What are the best times to communicate with your customers? description: Whether by SMS or e-mail, customers pay different attention to your messages every day. Here's a list of the best times to communicate with them. --- [Skip to content](https://support.ubiweb.ca/en/support/what-are-the-best-times-to-communicate-with-your-customers#main-content) - [English](https://support.ubiweb.ca/en/support/what-are-the-best-times-to-communicate-with-your-customers) - [Français - Canada](https://support.ubiweb.ca/fr-ca/support/quels-sont-les-meilleurs-horaires-pour-envoyer-des-messages-à-vos-clients) English Show submenu for translations ![001\_UBI-Logo\_ALL-Final\_Standard\_Vertical\_RGB\_Black.png\]](https://support.ubiweb.ca/hs-fs/hubfs/001_UBI-Logo_ALL-Final_Standard_Vertical_RGB_Black.png?height=50&name=001_UBI-Logo_ALL-Final_Standard_Vertical_RGB_Black.png) Open main navigation Close main navigation - - [English](https://support.ubiweb.ca/en/support/what-are-the-best-times-to-communicate-with-your-customers) - [Français - Canada](https://support.ubiweb.ca/fr-ca/support/quels-sont-les-meilleurs-horaires-pour-envoyer-des-messages-à-vos-clients) English Show submenu for translations - [Go to Ubiweb.ca](https://www.ubiweb.ca/) [Go to Ubiweb.ca](https://www.ubiweb.ca/) Hello, welcome to Ubiweb help center! - There are no suggestions because the search field is empty. 1. [Help Center](https://support.ubiweb.ca/en/support?hsLang=en) 2. [Buzz - Become the local reference](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en) 3. [Your Google My Business Profile](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#your-google-my-business-profile) # What are the best times to communicate with your customers? ## Whether by SMS or e-mail, customers pay different attention to your messages every day. Here's a list of the best times to communicate with them. ### Monday **Via SMS:** 12pm - 2pm / 8pm - 9pm.  **Via e-mail:** 12pm - 2pm / 8pm - 9pm. **University behavioral studies:** On Mondays, people often return from a busy weekend and face an accumulation of tasks. This can reduce their availability to respond to non-urgent requests. **Recommendations:**  Send requests during lunch breaks and after work, when people are more likely to check their messages. **Response level:** 7/10 ### Tuesday **Via SMS:** 12pm - 2pm / 8pm - 9pm. **Via e-mail:** 12pm - 2pm / 8pm - 9pm. **University behavioral studies:** Higher engagement mid-week, potentially increasing response rate. **Recommendations:**  Focus on break times and after work, people are generally more engaged and ready to respond. **Response level:** 8/10 ### Wednesday **Via SMS:** 12pm - 2pm / 8pm - 9pm. **Via e-mail:** 12pm - 2pm / 8pm - 9pm. **University behavioral studies:** Mid-week is often the most productive time, so people are more likely to check and respond to communications. **Recommendations:** Maximize sending requests during breaks and after work, when people are more likely to respond. **Response level:** 8/10 ### Thursday **Via SMS:** 12pm - 2pm / 8pm - 9pm. **Via e-mail:** 12pm - 2pm / 8pm - 9pm. **University behavioral studies:** The level of engagement remains high as in the middle of the week. In addition, studies suggest that people are often happier on Thursdays, which could positively influence response rates. **Recommendations:** Keep sending requests during breaks and after work for maximum response. The increased level of happiness may contribute to a greater willingness to respond. **Response level:** 9/10 ### Friday **Via SMS:** 12pm - 2pm / 3pm - 4pm. **Via e-mail:** 12pm - 2pm / 3pm - 4pm. **University behavioral studies:** On Fridays, people often start to disengage from work in anticipation of the weekend. This can affect their willingness to respond to non-urgent requests. **Recommendations:** Send requests during lunch breaks and early in the afternoon to reach people before they pick up the phone for the weekend. **Response level:** 7/10 ### Saturday **Via SMS:** 10am - 2pm **Via e-mail:** 10am - 2pm **University behavioral studies:** Saturday is traditionally a day of rest. People may be less inclined to respond to business communications, even if they're related to a service they've received. **Recommendations:** Plan to send requests in the middle of the day to respect their rest time. **Response level:** 6/10 ### Sunday **Via SMS:** 10am - 2pm **Via e-mail:** 10am - 2pm **University behavioral studies:** On Sundays, many people use the day to rest and prepare for the week ahead. This can make them less likely to respond to professional requests. **Recommendations:** Send requests in the middle of the day, when people are likely to be consulting their communications in preparation for the week ahead. **Response level:** 6/10 - [Buzz - Become the local reference](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#main-content) - [Your first connexion](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#your-first-connexion) - [Dasboard](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#dasboard) - [Echo](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#echo) - [Reputation](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#reputation) - [Reputation Booster](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#reputation-booster) - [Your Google My Business Profile](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#your-google-my-business-profile) - [Messaging (Coming Soon)](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#messaging-coming-soon) - [Tips (SEO, best practices...)](https://support.ubiweb.ca/en/support/buzz-become-the-local-reference?hsLang=en#tips-seo-best-practices) - [Dilypse MVP 3](https://support.ubiweb.ca/en/support/dilypse-mvp-3?hsLang=en) - [Pay period](https://support.ubiweb.ca/en/support/pay-period?hsLang=en) [![Chill listening crop-3](https://support.ubiweb.ca/hs-fs/hubfs/Ubiweb-Logo-Nov-11-2022-06-49-36-2130-PM.png?width=108&height=24&name=Ubiweb-Logo-Nov-11-2022-06-49-36-2130-PM.png "Chill listening crop-3")](https://support.ubiweb.ca/knowledge?hsLang=en) Help Center Copyright © 2026, Ubiweb