Buzz allows you to centralize the reviews submitted on more than 50 platforms
With the Reputation module, you will be able to efficiently process the testimonies published by your customers on more than 50 platforms, from the Buzz interface.
Centralize customer reviews published on more than 50 platforms
Buzz allows you to manage customer reviews from the following platforms:
The platforms identified with an asterisk (*) allow you to answer your customers from the Buzz interface. For the others, it will be necessary to go on the platform to write your answer.
Moreover, in order to import your customer reviews, it is necessary to connect your account to Buzz beforehand. Find out how to proceed here.
Please note:
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Foursquare is a data provider for many applications including Snapchat, Twitter or Pinterest. Foursquare notes are therefore taken over by these platforms.
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Google refers to some platforms as trusted partners. In this case, your rating on these platforms is imported into your Google Business Profile. This display is not automatic and depends on the number of reviews your customers have posted.
Why is actively managing your online reputation imperative?
If you're still hesitating to deal with your customer reviews and monitor your e-reputation, these statistics from Status Labs should convince you!
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Having an online reputation is essential: In 2020, 87% of consumers consulted customer reviews about a local business
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Customer reviews inspire trust: 79% of customers value customer reviews as much as a recommendation from a friend or family member
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Having a good reputation helps convert a purchase intention: Only 48% of Internet users consider making a transaction with an establishment with an average rating lower than 4/5
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Renewing customer reviews is essential: 73% of buyers say they only consult reviews that are less than one month old